Privacy Policy
Effective Date: October 9, 2025
Last Updated: October 9, 2025
This Privacy Policy describes how RouteWave Dispatch LLC (“RouteWave,” “we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you visit https://routewave.us
1. Information We Collect
We collect information in the following categories:
A. Information You Provide Directly
When you interact with our Website or Services, you may provide:
Name, company name, phone number, and email address
Billing address, payment details, and tax information
Account credentials (if you create an account)
Dispatch, carrier, and fleet details for service use
Communications and correspondence with our support team
B. Information from Third Parties
We may receive limited information from third-party payment processors, verification partners, or analytics providers when necessary to process payments or maintain compliance.
2. How We Use Your Information
We use collected data for the following lawful business purposes:
To provide, manage, and improve our dispatch and logistics services
To process and verify payments securely through third-party gateways
To create and manage client accounts and invoices
To communicate with you regarding your account or service updates
To comply with applicable U.S. laws, tax, and regulatory obligations
To prevent fraud, enhance security, and monitor legitimate usage
To improve user experience and optimize our Website
We process personal data only where a legal basis exists, such as contract performance, legal obligation, consent, or legitimate business interest.
3. Payment Processing and Financial Data
Payments made through our Website are handled by reputable, PCI DSS–compliant payment processors operating in the United States.
We do not collect or store full payment card numbers, CVVs, or bank credentials.
All transactions are encrypted and processed using secure SSL/TLS protocols.
We may receive confirmation details (such as transaction IDs or payment status) solely to verify and record successful payments.
You authorize us to share necessary billing details with our payment partners strictly for payment processing, verification, and fraud prevention purposes.
4. Data Retention
We retain personal information only as long as necessary to:
Provide our Services,
Comply with legal or tax obligations,
Resolve disputes, and
Enforce agreements.
When no longer needed, data is securely deleted or anonymized.
5. Cookies and Tracking Technologies
Our Website may use cookies or similar tools to:
Maintain secure sessions and remember preferences
Measure general website performance
Support customer experience
You may disable cookies through your browser settings. However, certain features of our Website may not function properly without them.
6. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information.
We may share information only in the following limited cases:
With trusted service providers performing operational functions on our behalf (e.g., IT support, analytics, payment verification)
With legal or regulatory authorities if required by law or subpoena
During mergers, acquisitions, or business transfers (with notice to affected users)
All third-party partners are contractually required to protect your data and use it only for authorized purposes.
7. Data Security
We implement strong technical and organizational safeguards to protect your information, including:
SSL encryption for data transmission
Secure data storage with access controls
Regular vulnerability assessments and monitoring
Limited employee access based on operational need
While we take all reasonable steps to protect your data, no system is entirely immune from unauthorized access, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location and applicable laws, you may have rights to:
Access, correct, or delete your personal data
Request a copy of the information we hold about you
Withdraw consent to certain processing activities
Opt out of marketing or cookies
Requests may be submitted to info@routewave.us
9. Children’s Privacy
Our Website and Services are intended for business use by individuals aged 18 years and older. We do not knowingly collect or store information from minors.
10. International Data Transfers
Although we primarily operate within the United States, some of our service providers may process information in other jurisdictions. In such cases, we ensure that appropriate data protection measures are in place consistent with U.S. and international standards.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal, technical, or business changes. The “Last Updated” date at the top of this page will indicate when it was revised.
Your continued use of our Website or Services after updates constitutes acceptance of the revised Policy.
12. Contact Information
For questions or privacy requests, contact us at:
RouteWave Dispatch LLC
30 N Gould St Ste R
Sheridan, WY 82801
📧 info@routewave.us | 📧billing@routewave.us
📞 (307) 218-7858
🌐 https://routewave.us